GE Digital recently announced the launch of the new Predix ServiceMax Asset Service Management (ASM) software to help industrial equipment operators transform their asset maintenance process from a break-fix model to a predictive service model.
The software includes a number of unique features, such as shift planning to address the 24/7 nature of planned maintenance, crew management to create and assign resources for every job, assisted dispatch for recommendations on technicians with the right skillset and availability, and map views and drive-time estimates for effective scheduling.
A mobile app is designed to enable technicians, crews and contractors to work more efficiently, offering views of all jobs, resources and map locations. The solution also supports work orders with complete data on assets, location, service history and parts.
The app works with any device, providing access to required information even when internet connectivity is unavailable. It also allows operators to make use of sensor data and analytics, as well as view and manage their asset data to ensure the right parts are available where they are needed.
"Unplanned downtime negatively impacts revenue and safety, which makes reducing it a high priority for asset-heavy industries," said Ralph Rio, vice president of enterprise software for the ARC Advisory Group. "ServiceMax, leveraging its success in field service, now offers solutions for owners and operators who are focused on asset performance and uptime in addition to technician operational excellence."
The ServiceMax ASM software has also been configured so users can utilize both the ASM and GE Digital’s Predix Asset Performance Management (APM) application, including access to root cause analysis, risk assessments, diagnostics and recommendations. The new software is expected to be available in early 2019.
For more information, visit www.ge.com/digital.
