ITT Heat Transfer’s Cheektowaga, N.Y., plant was in deep trouble by the time Joe McNamara was named general manager in 2003.
His new job came with a blunt message from ITT Corporation: “Fix, close or sell” the business unit within 18 months. It had failed to make budget for at least 13 years, and a series of general managers had come and gone.
As daunting as the directive was, it also created a sense of urgency that McNamara welcomed.
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