Six Sigma backers say commitment is key to turnaround

ITT Heat Transfer’s Cheektowaga, N.Y., plant was in deep trouble by the time Joe McNamara was named general manager in 2003.

His new job came with a blunt message from ITT Corporation: “Fix, close or sell” the business unit within 18 months. It had failed to make budget for at least 13 years, and a series of general managers had come and gone.

As daunting as the directive was, it also created a sense of urgency that McNamara welcomed.

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