Indianapolis uses kaizen, Six Sigma to address pothole problem

In 2008, the Indianapolis Department of Public Works began streamlining the city's pothole repair process.The Chuckhole Kaizen Response, implemented with the assistance of Eli Lilly Six Sigma black belts, offers better planning, scheduling, routing and customer reporting. Potholes are now being addressed from a two-tier aspect, including preventive maintenance through crack-sealing and better repair practices.

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