Cessna Aircraft Company has received the NetJets Annual Performance and the Base Maintenance Awards.
Cessna, a subsidiary of Textron Inc., has been recognized twice this year for cooperative efforts contributing to the overall success of NetJets Inc., a Berkshire Hathaway Inc. company and Cessna's largest customer.
Cessna received the first-ever NetJets Annual Performance Award. The award was given for process improvements Cessna implemented in 2005 to decrease maintenance downtime on jets operated by NetJets Aviation Inc., a NetJets subsidiary. After applying Six Sigma lean improvement processes, NetJets Aviation's uptime was increased by 30 percent, or a reduction of maintenance time by four days per jet operated.
Cessna's Wichita, Kan., business jet service center also received the second quarter 2006 Base Maintenance Award for large stations from NetJets. This award is given for helping reduce downtime for NetJets Aviation's fleet and for the dedication to quality exhibited by the Cessna employees who work on the aircraft.
"Everything we do at Cessna is centered on putting our customer first, and that makes these awards from NetJets very meaningful to us," said Ron Chapman, senior vice president of customer service at Cessna. "They confirm we are headed in the right direction, and through our customers' feedback we will continue to find ways to improve our service to NetJets and each of our operators."
With more than 600 aircraft, NetJets, through its operating companies such as NetJets Aviation , is the world's largest operator of private business jets. Among the fleet of more than 600 aircraft, more than 240 are Cessna Citation business jets, making NetJets the largest operator of Citations.
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