Nothing puts a chill into system devotees more than the idea that the scheme they rely on, whether it be Total Quality Management, lean or their FranklinCovey Planner, is not "the answer." That's been the case in some quarters for Six Sigma, the celebrated methodology developed at Motorola in 1986 and championed most famously by former General Electric CEO Jack Welch as a way to improve productivity and cut costs by identifying and eliminating defects in manufacturing processes and other business areas.
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