Touch Plan Log

As outlined in his article, Joe Kuhn believes it is common to have a mob mentality in meetings where often the most negative people speak, driving the discussion into the ditch. To combat this reality, Joe encourages the development of a Touch Plan. A Touch Plan is a disciplined approach to winning over people (the culture) one person at a time. He first heard the term Touch Plan in a presentation by the CEO of Barry-Wehmiller, and he adapted it for creating a reliability culture and retained the name. A Touch Plan includes all interactions (or touches) to win over the culture.

To use the log, simply write down employees' names based on their group and then ensure you "touch" them each month. 

As Joe says in his article:
Imagine you have 100 craftsmen and nine plant leaders, but 10% are a lost cause — they are against everything. Do not focus on them. This is a trap most leaders fall into; they spend all their time on the poor employees. Focus instead on the 90% — this can be career-changing. Assign 10 craftsmen to each of the nine leaders. Each leader commits to having a one-on-one discussion in the next month with each person on their list. This ensures no overlap of discussions and everyone is “touched.” In the discussion, talk about what they are presently doing and move the conversation to the culture you are trying to create by discussing new experiences, beliefs, actions and anticipated results. Ask the person to give this a chance, specifically ask them to give you 90 days to prove the new culture, and then commit to circling back in this period. People are won over one at a time. Each month, rotate the 10 people assigned to each leader so everyone gets a new perspective and sales pitch. This discussion can be just five minutes, and ensure you hit all shifts if you are 24/7. I had the list of the 90 on the back of my office door, and each month, we would report on contacts made and missed. Those missed were targeted in the next 48 hours.