- Buyer's Guide
It’s no secret … the higher up the corporate ladder you go, the more important your public speaking and communications skills become. And the faster you develop and hone your skills, the faster you’ll climb.
If you have your sights set on increased responsibility and the job title and salary that go with them, you will need to position yourself ahead of the crowd … in advance. At all stages of your career, you need to sell yourself, your ideas, your value and your ability. To position yourself for promotion, learn what it takes to sell yourself and your ideas to senior management.
Perhaps you’re already speaking up in team meetings and getting your ideas across effectively. If so, how do you feel about facing a room full of senior management or at least five around a boardroom table, all staring at you? What is different? Well, for one thing the stakes are higher. All business communications are important, but with senior management as your audience, you are in the hot seat. They are going to accept or reject the recommendations that you, your department or your team have worked so hard on. Weeks, months, maybe even years of work depend on your few minutes. Who wouldn’t be nervous?
Don’t worry. You are human. This is a perfectly natural way to feel. Remember, they can’t see how you feel, only how you look and act. You want them to focus on and consider your proposals, not your anxiety. And you’ll look cool and collected when you follow this advice.
Seven Fripp Do’s
1) Practice. A report to senior managers is not a conversation; however, it must sound conversational. Once you have your notes, practice by speaking out loud to an associate, or when you are driving to work, or on the treadmill. Make sure you are familiar with what you intend to say. It is not about being perfect. It is about being personable. (Remember, rehearsal is the work; performance is the relaxation.)
2) Open with your conclusions. Don’t make your senior-level audience wait to find out why you are there.
3) Describe the benefits if your recommendation is adopted. Make these benefits seem vivid and obtainable.
4) Describe the costs, but frame them in a positive manner. If possible, show how not following your recommendation will cost even more.
5) List your specific recommendations, and keep it on target. Wandering generalities will lose their interest. You must focus on the bottom line. Report on the deals, not the details.
6) Look everyone in the eye when you talk. You will be more persuasive and believable. (You can’t do this if you are reading!)
7) Be brief. The fewer words you can use to get your message across, the better. Comedian Jerry Seinfeld says, “I spend an hour taking an eight-word sentence and making it five.” That’s because he knows it would be funnier. In your case, shorter is more memorable and repeatable.
Three Fripp Don’ts
1) Don’t try to memorize the whole presentation. Memorize your opening, key points and conclusion. Practice enough so you can “forget it.” This helps retain your spontaneity.
2) Never, never read your lines – not from a script and not from PowerPoint slides. Your audience will go to sleep.
3) Don’t wave or hop. Don’t let nervousness (or enthusiasm) make you too animated, but don’t freeze. Don’t distract from your own message with unnecessary movement.
Where to Start
1) What is the topic or subject you are reporting on? Be clear with yourself so you can be clear with your audience.
2) Why is your topic important enough to be on the busy agenda of senior-level managers?
3) What questions will your audience be asking? Can you answer them early in your presentation?
Here’s an Example
Present your conclusion: What is your central theme, objective or the big idea of your report? How can you introduce it in one sentence? Suppose that you’ve been in charge of a high-level, cross-functional team to study whether there is a need for diversity training in your company. You might start by saying, “Our committee studied diversity training programs and whether one could benefit our company. Our conclusion is that diversity training would be an exceptionally good investment. Long term, we would save money from recruiting, increase employee retention and improve company morale.”
Present your recommendations: “We recommend that the company initiate a pilot program, starting next quarter, using the ABC Training Company at an investment of $.... The ABC Company has successfully implemented this program with one of our subsidiaries, as well as many Fortune 100 companies.”
Describe what’s in it for them: Address the needs of senior management, as well as the company. Answer the questions they will be asking, and show them how your recommendation can make them look good. For example, senior management is usually charged with increasing sales and reducing costs. What if this program means saving money by lowering employee turnover, yet has a relatively modest cost?
“Why is this program a good idea, just when we are cutting unnecessary spending? One of our company’s key initiatives is to recruit and retain 20 percent more of the best available talent than we did in the last fiscal year. If this training had been in place last year, not only would morale have been higher, but our 23 percent minority associates would have rated their employee satisfaction survey higher. As you remember, for the last three years, our minority associates traditionally rate their satisfaction 3 percent lower than the other population. This training could have helped increase satisfaction and retention. We would lower the cost of recruiting and training new associates.
“How does this investment compare to other investments we have already made? As a comparison, the initial cost of the pilot for all three offices is 2 percent of what we spend on maintenance agreements for our copier machines in our headquarters building.”
You’ll make a strong impression and increase your chances of acceptance when you can be short, clear and concise.
Be prepared and practice.
About the author:
Patricia Fripp is an executive speech coach, sales presentation trainer and keynote speaker on sales, customer service, promoting business and communication skills. She works with companies large and small, and individuals from the C-Suite to the work floor. She is the author of “Get What You Want! Make It, So You Don’t Have to Fake It!” To learn more, visit www.Fripp.com or e-mail PFripp@Fripp.com.