reliability article, I will discuss my observations of what the best performing
organizations do differently than other organizations. It can be said in one
word. These organizations that I have worked with implement, the rest do not
implement. Most organizations spend more time planning what to do than actually
doing it. In the best organizations, much time is spent on developing,
documenting and agreeing on what to do; but much more time is spent on
implementing reliability and maintenance plans over a long time period.
How long is forever?
his keynote speech at a reliability and maintenance conference, my good friend
John Crowe, vice president at Buckeye Cellulose in
In many organizations, forever might be 12 weeks or even a year. The three best performers I recently worked with are in their 24th year, 10th year and ninth year, respectively, of constant improvement in the same maintenance program. These plants have come to a point where good practices are instituted so that they are a way of life.
keynote speaker (at a paper industry maintenance conference) was Göran Eriksson,
maintenance and engineering manager of Korsnäs
My observation in good mills is that there is only a start line to improvements, and there is no finish line. “If you stop becoming better, you are not good anymore” is an old and very appropriate statement.
The mobility disease
Edwards Deming stated many times that one of American industry’s most serious
diseases is the mobility of top management. A new manager is equal to a new
program, and employees have seen this happen many times over the years.
Consequently, they are reluctant to give anything but politically correct lip
service to the new program, even if the new manager says it will last forever!
It is a challenge for new managers to break through this wall of employee reluctance to actually get something implemented and done. This is especially difficult if the new manager has held more than three positions in different mills in the last four years and has been promoted because of fast — but not always lasting — results. If this is the case, it is written on the wall that he or she will not stay long in your mill, and fast results have to be produced for the next promotion. The obvious short-term results will include cutting maintenance costs by reducing the number of people, but not reducing the work that must be done or organizing the work for more efficient execution. The recipe will likely include changing the organization. If it is centralized, decentralize. If it is centralized, decentralize, and so on.
The best performers realize that changing the organization cannot be done with desired results unless essential maintenance systems and processes are implemented and owned by the front-line people. When this is the case, it does not matter so much if you have a centralized, decentralized or any other type of organization.
Best performers have their maintenance system, including all processes within this system, well documented, and they work continuously on improving and implementing it. New managers and other employees are hired on the premises that they will continue to work within the system. I have helped many organizations develop and document these systems and processes, but do not call me for a copy, because it is the work your organization goes through in developing this strategic document that is important.
The results are an important tool for the future, as well as never-ending implementation and continuous improvement work. When you have consistently followed and implemented this strategy, with all its elements, for three to five years, 80 percent of your organization might be productive followers. Then, you will see great and sustainable results. Cutting the number of employees before you have essential maintenance processes implemented will only produce six to 18 months of savings and six to 60 months of increased losses.
Torbjörn (Tor) Idhammar is partner and vice president of reliability and
maintenance management consultants for IDCON Inc. His primary responsibilities
include training and implementation support for preventive maintenance/essential
care and condition monitoring, planning and scheduling, spare parts management,
and root cause problem elimination. He is the author of “Condition Monitoring
Standards” (volumes 1 through 3). He earned a BS in industrial engineering from
North Carolina State University and an MS in mechanical engineering from Lund
University (Sweden). Contact Tor at 800-849-2041 or e-mail email@example.com.