“Forrest’s Innovation Creation Process (ICP) interjects a “right brain/left brain” approach to the integration of Lean and Six Sigma tools at both the project execution and enterprise level. ICP offers a practical method for organizations to use innovation to improve products, programs, services, processes, and organizational effectiveness, as promoted by the Baldrige Criteria for Performance Excellence. MBA Programs worldwide should consider incorporating the ICP process into their curriculum in their preparation of future global leaders.”
Donald C. Fisher, Ph.D.
MSQPC – The Quality Center
(2007 National Baldrige Examiner and author of six Baldrige-based books)